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Global Employment Solutions_AIG

Global Employment Solutions is a leading provider of professional staffing services. We serve a diverse cross-section of companies and employees who demand the personal attention of a local business, while valuing access to a wide range of global resources from a single company. Global Employment Solutions staffs our business partners’ needs with the utmost quality, ensuring time savings and a budget-appropriate response. As a preferred staffing partner to government agencies, system integrators and small to large multinational companies, we have decades of professional staffing experience. Our streamlined recruiting process is efficient and quickly delivers qualified candidates who are thoroughly screened, trained and prepared for your assignment.

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Job Description

Imagine yourself having a successful career at AIG working with other talented highly motivated individuals committed to reaching our goal of becoming our industry’s employer of choice. Our success depends on building teams with diverse and unequaled expertise. If you would like to be a part of a newly re-designed strategic organization where there are no limits, we invite you to consider putting your talents to work for our Annuity Service Center.

As a member of our AIG Client Care Center, you will be helping clients with various financial services that impact their annuities. You will be receiving inbound calls to provide Customer Service Support to Internal Marketing Organizations, agents and customers.

Organizational Structure: 
This position reports a Call Center Manager and is on a team of 10 to 15 CSPs that works closely with internal and external customers and other departments researching alternative approaches to meet the client needs.

Performance Objectives:

  • It is pertinent that you are at work on time and during your shift each work day.
  • Successfully Complete a 6 weeks training course and a 4 week “Bridge” environment
  • Exhibit strong customer service
  • Identify the CCC’s Key performance indicators (KPI)
  • Provide clear and concise information to our agents and clients as it pertains to their annuity or annuity question
  • Be able to possess strong verbal communication with both internal and external customers
  • Based on your performance and KPI ranking your shift is made. It is important that you have the flexibility to work the shifts within our department

Position Requirements: 
The Ideal Candidate Should Have:

  • Excellent Customer Service
  • Prior call center experience or relevant experience.
  • Excellent computer and typing skills
  • Simultaneously work multiple screens at one time.
  • Availability to work different shifts between the hours of 7:00 A.M to 8 P.M

About Us
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.

AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.

AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.